Shipping policy

4. Shipping Policy

Shipping and Delivery

SkoenKoors delivers orders using third-party courier and delivery service providers.

Delivery times displayed or communicated to customers are estimates and may vary depending on the delivery location, courier operations, weekends, public holidays, order volumes and circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, contact number and other information required to complete delivery. Additional costs arising from incorrect delivery information or repeated delivery attempts may, where permitted, be charged to the customer.

Shipping charges, where applicable, will be displayed during checkout or communicated before an order is completed.

Once an order has been dispatched, tracking information may be provided where available. Delays caused by courier networks or circumstances outside our reasonable control will be handled as reasonably as possible.

If an order arrives visibly damaged or an incorrect item is received, customers should contact SkoenKoors as soon as reasonably possible and provide the relevant order details and supporting photographs where appropriate.

Nothing in this Shipping Policy limits any rights provided by applicable South African law.