Refund policy

1. Return and Refund Policy

Returns and Refunds

At SkoenKoors, we want our customers to be satisfied with their purchases. If you receive an incorrect, damaged, or defective item, please contact us as soon as reasonably possible after receiving your order so that we can assist you.

Returns for reasons such as incorrect sizing or change of mind may be considered subject to the item being unused, unworn, undamaged, and returned in its original condition and packaging. Items showing signs of wear, damage, alteration, washing, or improper use may not qualify for a return or exchange.

Customers are responsible for checking and selecting the correct shoe size before placing an order. Where a return or exchange is accepted for a reason that is not due to an error or defective product on our part, the customer may be responsible for the applicable return and/or replacement delivery costs.

Refunds, where applicable, will only be processed after the returned product has been received and inspected. Approved refunds will generally be made using the original payment method where reasonably possible. Original delivery charges may be non-refundable where permitted by applicable law.

Nothing in this policy is intended to exclude, restrict, or override any rights a customer may have under applicable South African consumer protection law.

SkoenKoors reserves the right to assess returns individually and to refuse returns or exchanges where permitted by law if the conditions of this policy have not been met.